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Help Centre

Play should stay fun, and you hold the switches that keep it there. Each tool listed here lives in your account settings, ready to turn on in a few taps.

Which studios host our live tables?

Our live dealer games are streamed by Playtech Live and Pragmatic Play Live. You will find blackjack, roulette, baccarat and more in the live section.

Which currency is my account in?

Every account runs in Canadian dollars (CAD). Deposits, wagers, bonuses, withdrawals: every figure shows in CAD.

What are New Westminster Originals games?

New Westminster Originals is our own branded collection of games. You will find them grouped together in a dedicated lobby row.

What keeps my account safe?

KYC verification and a location check happen ahead of your first deposit, keeping your account safe from misuse. Pick a strong password, keep it to yourself, and never hand out your login details.

What deposit options are available, and how low is the minimum?

You can deposit with Interac e-Transfer, Mastercard, Apple Pay, Online Banking / Trustly or a prepaid or gift card. Deposits start at C$20.

How quickly do cashouts land?

Most withdrawals land within 1 to 4 hours. Bank wire takes up to 12 hours. No minimum withdrawal. Max limits: C$9,500 per Interac transaction or C$40,000 by bank transfer.

Who can play, and from where?

You must be 19+ to hold an account. Registration is open only in places that permit online casino play, and a location check confirms it before any deposit goes through.

How does our loyalty programme run?

New Westminster Rewards gives you points for real-money play over a weekly cycle from Friday to Sunday. Higher tiers bring spins, casino bonus and free bets, and the top Black level is by invitation only.

Your limits

  • Set personal limits for deposits, wagers and stakes
  • Reality checks plus time alerts while you play
  • Hit pause with a cooling-off period: pick 24 hours, 6 weeks or any span in between
  • Close your account for good or self-exclude
  • A short self-assessment quiz
  • Identity (KYC) plus location verification, finished ahead of any deposit
  • Lowered limits apply instantly, while raised limits take effect after 24 hours