KYC & AML Policy

Who This Page Is For

This page applies to everyone who opens or holds a New Westminster Casino account. It kicks in at registration, before the first deposit, at withdrawal, and any time Canadian rules call for a fresh check.

Clean money. Real players. That is the deal on our strip.

Why We Verify

Sign-up opens only where local law allows it. We follow Canadian rules on age verification, identity verification and anti-money laundering. The checks confirm your identity, that you're 19 or older, and that you're playing from a permitted location.

It also protects you. Verified accounts are far harder to hijack, and payouts reach the right person.

PEP and Sanctions Screening

Every account runs through PEP list screening. PEP means politically exposed person: someone in a prominent public role, along with family members and close associates. A hit won't bar you from the tables. It only triggers extra checks.

We also screen against Canadian and international sanctions lists. A confirmed sanctions match means we cannot offer an account at all.

Ongoing Monitoring

Verification does not stop after one check. We monitor account activity for unusual patterns, such as deposits followed by little play and then a withdrawal, sudden spikes in spending, or multiple accounts tied to one person or payment method.

When something stands out, we may contact you by email for an explanation or further documents. Play or withdrawals can be paused while we look into it.

Record Keeping and Reporting

Identity records, verification results and transaction histories are kept for as long as Canadian law requires. We store them securely and treat them as described in Your Privacy.

When Canadian law requires us to report a suspicious or large transaction to the relevant authorities, we make that report. The law also bars us from disclosing to a player whether such a report has been filed.

Source of Funds

For larger or unusual deposits, we need to understand where the money comes from. Acceptable evidence includes:

• an employment letter or recent pay slips
• bank statements showing the funds arriving
• papers for a property sale, inheritance or investment payout

We only request what fits the situation, and we explain why when we ask.

Identity and Age Checks

Before any first deposit, we run identity, age and location checks. Most run electronically in the background. If that fails, we ask for documents by email.

Documents We Accept

• Photo identification: a driver's licence, a passport or a provincial photo card, valid and in date
• Address: a utility bill or bank statement, recently dated, with your full name and home address on it
• Payment method: for Mastercard, a photo of the card front with the middle digits hidden; for Interac e-Transfer, Apple Pay or Online Banking / Trustly, a screenshot showing your name on the account

Shoot sharp, full-colour images with nothing cropped. You might also need to send a selfie holding your ID.

When Verification Fails

If we cannot verify you, or the documents do not match the account, the account is restricted. Deposits, play and withdrawals stop until the matter is resolved.

Where verification still cannot be completed, the account is closed. Where the law allows, any deposited balance goes back to the method it came from. Winnings from an account opened with false details are void. Full account rules are in our Terms of Use.

Contact

Send documents or questions to any of these addresses:

• help@newwestminstercasino.app
• help@newwestminstercasino.app
• help@newwestminstercasino.app

Please send documents only to these addresses, never through any other channel.