19+ Policy

Who This Page Is For

This page is for players, parents and guardians, and anyone in charge of a home with internet access. It applies to every visit to New Westminster Casino, with or without an account.

The neon says it plainly: 19+ only.

Adults Only

Real-money play here, including opening an account or making a deposit, is for people 19 and over. That is the legal gambling age in British Columbia, and it covers every player we accept. We only take players from regions where this is legal.

No exceptions. No trial play for minors. No accounts opened by an adult for someone younger.

Parental Controls and Filtering

Phones, tablets, computers and consoles mostly ship with parental controls built in. Switch them on to block gambling sites, cap app downloads and lock purchases behind a password.

Dedicated filtering software adds another layer, letting you block whole categories of websites across every device on your home network. Many home internet routers offer a similar filter in their settings.

These tools are most effective when used together. Combine them with an honest talk about the reasons gambling is limited to adults.

Our Age Checks

At registration, every player enters their birth date. We verify age, identity and location before accepting any deposit. Most of these checks happen electronically.

If an electronic check is not conclusive, we email you to request a valid photo ID, for example a passport, a driver's licence or a provincial photo card. The account cannot be funded until your age is confirmed.

We may run checks again at a later stage, for instance if account details are changed or activity prompts questions. The full process is set out in our KYC & AML Policy.

Shared Devices

A family tablet or a laptop in the living room is easy for anyone in the house to pick up. A few habits keep our games out of young hands:

• do not store your password in your browser or allow a device to remember your login
• log out every time you finish a session
• set a PIN, password or fingerprint lock on each device
• keep your payment cards and banking apps out of reach

Every action on your account is your responsibility, so keep access tight. Our Terms of Use lay out the full rules, and About Cookies shows how to wipe saved data from a browser.

When a Minor Is Detected

The moment we find out, or have solid reason to believe, that a person under 19 is operating an account, we act quickly:

• we suspend the account straight away
• we ask for proof of age
• if the holder is underage, the account is permanently closed
• all winnings are void
• where the law allows, deposited funds are returned to the payment method you first used

Any adult who knowingly lets a minor play on their account loses that account too.

Contact

Suspect someone underage is on our site? Want help locking it out at home? Email us:

• help@newwestminstercasino.app
• help@newwestminstercasino.app
• help@newwestminstercasino.app

Include any details you have, such as a username or the email linked to the account. We treat every report seriously and in confidence, as described in Your Privacy.