Terms of Use

These terms are for every player who opens an account or plays at New Westminster Casino. They apply from your first visit, on every device, every time you play.

Acceptance

By registering, logging in or betting, you agree to these terms. They also include our Responsible Gaming, About Cookies, KYC & AML Policy, 19+ Policy, Your Privacy and Promotion Terms. Don't agree? Then please don't use the site.

Your Account

One person. One account. Duplicate accounts are closed, and any bonuses or winnings tied to them can be removed.

Sign up with true, accurate details. Update them as soon as anything changes. Your identity and location get verified ahead of your first deposit. Your password is yours alone: keep it safe. Suspect someone got into your account? Email us straight away.

Changes

Laws shift, our games and services grow, and these rules can change with them. Each new version lands here with a clear date. Big changes get flagged by email or an on-site notice ahead of going live. Keep playing after that and the new rules apply to you.

Prohibited Conduct

Play it straight. We do not allow:

• playing on another person's account or with their payment method
• colluding, chip dumping, or swapping hands or information with other players
• bots, scripts or other software that places bets or plays on your behalf
• exploiting faults in games or software
• depositing funds from crime, or using the casino to move money
• abusive messages to our staff

If we find this conduct, we can freeze play, hold or void winnings and shut the account. We also share information with authorities where Canadian law requires it.

Bonuses

Every offer has its own conditions. You will find them on our Promotion Terms page, and they apply alongside these terms.

Intellectual Property

Our name, logo, site design, all text and all images are owned by us or by our licensors. Every game is owned by the studio that built it. Use any of it only to play here and for personal enjoyment. Copying, framing or reselling any part? You need our written permission first.

Games and Fair Play

Every game shows its rules and paytable behind the info button. Read them before you spin or take a seat.

eCOGRA / GLI tests the random number generators behind our digital games, so earlier results never influence later ones. Live dealer tables run on the rules displayed on screen. Whatever result the studio logs is final.

A malfunction cancels every play and payout. If a fault in the game, the server or your connection hits a round, that round is void. Round can't be finished? Your stake comes back.

Governing Law

The laws of British Columbia, and the federal laws of Canada that apply there, govern these terms. If our complaints process cannot settle a dispute, the courts of British Columbia will hear it.

Eligibility

Minimum age: 19. You need to be 19 or older, a resident of Canada, and physically located where local law permits online casino play. We take players only from regions where it's legal, and we follow Canadian rules on age verification, identity verification and anti-money laundering. Any account found to belong to a minor is closed. Full details sit in our 19+ Policy.

Our Liability

We run the site with care, but we make no promise it will be free of errors or always online. We aren't liable for losses caused by your device or internet connection, by events outside our control, or by your breach of these terms. On any claim about a play, the most we pay out is what you staked on that play. Nothing here limits your rights under Canadian consumer law.

Complaints

Hit a problem? Let us know. Write to help@newwestminstercasino.app with your username, the date, the game or payment in question, plus a description of what happened. We'll confirm we got your message, look into it and reply in writing.

Deposits and Withdrawals

Everything plays in Canadian dollars (CAD). Deposits and withdrawals carry zero casino fees.

• Deposit with: Interac e-Transfer, Mastercard, Apple Pay, Online Banking / Trustly, Prepaid / gift card
• Withdraw with: Interac e-Transfer, Apple Pay, Online Banking / Trustly, Bank Wire / Transfer
• Minimum deposit: C$20
• Minimum withdrawal: none
• Maximum withdrawal: C$9,500 per Interac transaction; C$40,000 by bank transfer
• Payout speed: most methods complete your withdrawal in 1 to 4 hours, while bank wire needs up to 12 hours

We send withdrawals to a method in your name, and only once verification is complete.

Contact

Support runs by email. Reach us at help@newwestminstercasino.app, and add your username so we can locate your account fast.